Taste Nutrition


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Frequently Asked Questions

What information do I need to provide to purchase online ?

A. First, you will need to set up an account with us:

1) Click on “Create Account”

2) Fill out all the required fields

3) Your email address will become your User ID

4) Note: Please enter your billing address that matches that of the credit card you will use to purchase your order

A. When ready to purchase you will need:

5) A valid Credit Card

6) Billing Address that matches your Credit Card’s Billing Address

7) Credit Card Security Code

i. The last three digits on the back of your Credit Card

8) Credit Card Expiration Date

Q. What is my child’s Student ID number ?

A. Only students whose school has a kitchen need this to add money to their My Nutrikids account. For security reasons, if you do not know your student's ID number, contact your school. Once you have your student's ID number,
it is a good idea to keep it in a safe place. You will need to enter that ID number each time you make an online payment.

Q. How do I order for multiple students ?

A. A separate order needs to be performed for each student.

1) To add a student:

i. Log in by clicking on “Place Order”

ii. Click on “User Profile” in the green section on the left hand side of the screen

iii. Click on the green “Add Student” button

Q. What is my password ?

A. Each customer creates a password of their own choosing when a new account is set up. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, click on “Forgot Your Password? Click Here” button underneath the password prompt. Enter your email address and your password will be emailed to you.

Q. How do I know my payment was accepted and my order went through ?

A. After you submit your order, you will be brought to a screen that says “Thank you for your order. Order Submitted Successfully.” You will also
receive two confirmation emails; one with your payment information and the second with the order details.

Q. What does the “Transaction Cancelled” message mean after I submitted my order ?

A. There are two common reasons for this error:

1) The billing address entered in your profile is different than your Credit Card’s billing address

2) The Security Code was entered incorrectly

i. For Visa and MasterCard, the Security Code is the last three digits on the back of your Credit Card

ii. For American Express and Discover, the Security Code is the four digit number on the front of your Credit Card

Q. I was kicked out to the main screen after I placed my order. Did it go through ?

A. No, please place your order again.

Q. Does the system store my credit card number ?
A. No, for security reasons the system does not store your credit card type, number or expiration date. You must enter this information each time you use the system.
	Q. I forgot which days/what I ordered for my child
	A. To view your order: 1) Log in by clicking on “Place Order” 2) Click on “View Orders” in the green section on the left hand side of the screen 3) Click on the student’s name whose order you wish to view Q. Can I change or cancel my order ?
	A. At this time, orders cannot be changed or canceled; so please order carefully.
	Q. When will my items be shipped ?
	A. We do not ship any items. Lunch will be delivered for your child on the days you selected.

	Q. Can I use Firefox to order ?
	A. Firefox will work with the installation of a plug-in called IETab (which can be downloaded here). This essentially lets the site function as if in an Internet Explorer environment. To use this feature, simply navigate to the Taste Nutrition site, right click anywhere on the page, and click on "view Page in IETab".

Q. How do I request a refund ?

A. All sales are final, unless there is a special circumstance. Please click on “Refund Request Form” on the main screen after you log in; or contact one of our representatives.

Q. I cannot order for a specific day

A. Ordering is closed at least three days out for all schools

Q. I’m trying to order lunch and there is no active menu

A. Ordering has been closed for this session.

Q. I can’t “Submit” or “Check Out” to complete my order

A. The Security Settings on your computer may be set too high. Please
change the Security Settings; or order from another computer